AGB
TERMS OF SERVICE
OVERVIEW
Welcome to BLAAU.
The terms “we,” “us,” and “our” refer to BLAAU, operated by KSS Global Solutions LLC.
BLAAU operates this online store and website, including all related information, content, features, tools, products, and services made available to customers (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce technology that enables us to offer the Services.
These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of the Services and describe important rights and responsibilities.
Please read these Terms carefully before accessing or using the Services.
By accessing, browsing, placing an order through, or otherwise using the Services, you agree to these Terms and our Privacy Policy.
Nothing in these Terms is intended to exclude, restrict, or limit any mandatory consumer rights available under German or European Union law.
SECTION 1 – ACCESS AND ACCOUNT
You may use the Services only if you have the legal capacity required to enter into transactions under applicable law.
When using the Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.
You agree that the information you provide will be accurate, current, and complete.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You may not sell, transfer, assign, or otherwise provide your account to another person without our authorization.
SECTION 2 – OUR PRODUCTS
BLAAU offers consumer products, including dietary supplements and related wellness products where applicable.
We make reasonable efforts to ensure that product descriptions, ingredient information, quantities, images, packaging, and other information displayed through the Services are accurate.
However, packaging, colors, appearance, and other visual characteristics may vary due to manufacturing updates, display settings, or other reasonable factors.
Please always read the product label, ingredients, directions for use, warnings, and other information supplied with a product before use.
Where a product is marketed as a dietary supplement, it is not intended to diagnose, treat, cure, or prevent disease.
Individual experiences may vary. Product information does not constitute a guarantee that every customer will experience the same results.
We may update product packaging, descriptions, prices, availability, or other information where reasonably necessary, subject to applicable law.
We may discontinue products or restrict their availability in particular jurisdictions where required for legal, regulatory, logistical, or commercial reasons.
SECTION 3 – ORDERS AND CONTRACT FORMATION
Products displayed through the Services constitute an invitation for customers to submit an order.
When you submit an order, you make an offer to purchase the products included in that order.
After submitting your order, you may receive an electronic acknowledgement confirming that we have received it.
The purchase contract is concluded when we accept your order in accordance with the information presented during checkout and applicable law.
We reserve the right to reject or cancel an order where permitted by applicable law, including in cases involving suspected fraud, payment failure, obvious pricing errors, product unavailability, or restrictions preventing us from lawfully fulfilling the order.
If we cancel an order after payment has been collected, amounts owed to you will be refunded using the applicable payment method.
Please review your order carefully before submitting it.
Cancellation requests made before fulfillment begins will be considered where reasonably possible.
Your statutory right of withdrawal and other mandatory consumer rights remain unaffected.
Additional information is available in our Return & Refund Policy and Withdrawal Policy.
SECTION 4 – PRICES, TAXES AND PAYMENT
Prices displayed through the Services are presented in the currency indicated on the website.
For sales to consumers in Germany, prices will be presented in accordance with applicable pricing and consumer-information requirements.
Applicable taxes will be included or disclosed as required by law.
Any additional shipping costs will be disclosed before the customer completes the order.
We may offer promotional pricing, discount codes, bundles, complimentary products, or other special offers.
Promotional offers may be subject to additional conditions disclosed in connection with the relevant promotion.
You agree to provide accurate and complete payment and billing information.
You represent that you are authorized to use the payment method submitted with your order.
Payments may be processed by third-party payment providers, including payment services made available through Shopify.
SECTION 5 – SHIPPING AND DELIVERY
We deliver to the locations identified through our Services.
Available shipping methods, applicable charges, and estimated delivery periods will be displayed through the Services or described in our Shipping Policy.
Customers are responsible for providing a complete and accurate delivery address.
Estimated delivery periods are provided in good faith.
Circumstances outside our reasonable control may affect delivery, including carrier disruptions, weather events, holidays, transportation interruptions, or other unforeseen circumstances.
Nothing in this section limits mandatory rights or remedies available to consumers where delivery is delayed or goods are not delivered in accordance with applicable law.
Please refer to our Shipping Policy for additional information.
SECTION 6 – RIGHT OF WITHDRAWAL AND RETURNS
Consumers may have a statutory right to withdraw from distance contracts under German and European Union consumer law.
For eligible purchases, the statutory withdrawal period is generally 14 days.
Certain statutory exceptions may apply. In particular, the right of withdrawal may expire for sealed goods that are not suitable for return due to health protection or hygiene reasons where the seal has been removed after delivery.
Detailed information regarding withdrawal, returns, refunds, applicable exceptions, and how to exercise your rights is provided in our Withdrawal Policy and Return & Refund Policy.
Nothing in these Terms limits mandatory statutory consumer rights.
SECTION 7 – PRODUCT INFORMATION AND RESPONSIBLE USE
Customers should use products only in accordance with their labeling, instructions, recommended conditions of use, and applicable warnings.
Do not exceed a recommended daily intake where one is specified.
Dietary supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Where appropriate, customers who are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about whether a product is suitable for them should seek advice from an appropriately qualified healthcare professional before use.
Keep products out of reach of children where instructed on the product label.
Product-specific instructions and warnings take precedence over general information contained in these Terms.
SECTION 8 – INTELLECTUAL PROPERTY
The Services, including BLAAU branding, trademarks, trade names, logos, product designs, text, graphics, photographs, videos, layouts, and other original content, are owned by or licensed to BLAAU, KSS Global Solutions LLC, or the applicable rights holder.
These materials may be protected by applicable intellectual property laws.
Unless expressly authorized, you may not reproduce, distribute, modify, sell, republish, commercially exploit, or create derivative works from protected content made available through the Services.
Nothing in these Terms transfers ownership of our intellectual property to you.
The BLAAU name, associated logos, product names, designs, and branding may not be used without authorization where protected by applicable law.
Shopify's trademarks and intellectual property belong to Shopify or its respective rights holders.
SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, integrations, applications, payment methods, or services supplied by third parties.
Third-party services may be subject to their own terms and privacy policies.
Where appropriate, you should review those terms before using the relevant third-party service.
We are not responsible for independent third-party services except to the extent responsibility cannot lawfully be excluded.
SECTION 10 – THIRD-PARTY LINKS
The Services may contain links to websites or resources operated by third parties.
A link does not necessarily constitute our endorsement of the third-party website or its products or services.
When you leave our Services, the third party's terms and privacy practices may apply.
We are not responsible for third-party content or services except where liability cannot lawfully be excluded.
SECTION 11 – RELATIONSHIP WITH SHOPIFY
BLAAU uses Shopify technology to operate portions of the Services.
Unless expressly stated otherwise during checkout, purchases made through BLAAU are transactions between the customer and the business operating BLAAU.
Shopify provides ecommerce infrastructure and related technology but is not automatically the seller of products offered by BLAAU.
The use and processing of information by Shopify may also be governed by Shopify's applicable terms and privacy documentation.
SECTION 12 – PRIVACY AND DATA PROTECTION
Personal data collected through the Services is processed in accordance with our Privacy Policy and applicable data protection law.
This includes, where applicable, the General Data Protection Regulation (GDPR/DSGVO) and other applicable German and European data protection requirements.
Our Privacy Policy provides additional information regarding the categories of personal data processed, purposes and legal bases for processing, recipients, retention, international transfers where applicable, and your rights.
Where consent is legally required for non-essential cookies or similar technologies, such technologies will be used in accordance with applicable consent requirements.
SECTION 13 – REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily provide reviews, comments, photographs, suggestions, or other content (“User Content”), you confirm that you have the necessary rights to provide that content.
To the extent permitted by applicable law, you grant us the rights reasonably necessary to display, reproduce, and use User Content in connection with operating and promoting the Services.
We will not knowingly present customer reviews in a misleading manner.
You may not submit content that is unlawful, fraudulent, defamatory, infringing, threatening, malicious, or otherwise violates applicable law or third-party rights.
We may moderate or remove User Content where reasonably necessary.
SECTION 14 – ERRORS AND INACCURACIES
Despite reasonable efforts, information through the Services may occasionally contain typographical errors, inaccuracies, or omissions.
Where permitted by applicable law, we may correct obvious errors and update information.
Any effect of an error on an existing purchase contract will be determined in accordance with applicable law.
SECTION 15 – PROHIBITED USES
You may not use the Services:
- for unlawful or fraudulent purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property or other rights;
- to distribute malicious software;
- to obtain personal data unlawfully;
- to circumvent security measures;
- to impersonate another person or organization;
- to submit intentionally deceptive information;
- to interfere with the proper functioning of the Services; or
- to commercially reproduce or exploit protected portions of the Services without authorization.
We may restrict access where reasonably necessary to protect the Services, customers, or our legal rights.
SECTION 16 – AVAILABILITY OF THE SERVICES
We make reasonable efforts to maintain the availability and security of our Services.
However, temporary interruptions may occur due to maintenance, technical problems, third-party infrastructure, security measures, or circumstances beyond our reasonable control.
Nothing in this section excludes liability or consumer rights that cannot legally be excluded.
SECTION 17 – WARRANTIES AND STATUTORY RIGHTS
Products supplied to consumers remain subject to applicable statutory conformity and warranty rights.
Nothing in these Terms excludes, restricts, or replaces mandatory statutory warranty rights available under German or European Union law.
Any additional voluntary commercial guarantee offered by BLAAU will apply in addition to, and not instead of, mandatory statutory rights.
SECTION 18 – LIABILITY
Our liability is determined in accordance with applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms is intended to exclude liability for intentional misconduct, gross negligence, injury to life, body, or health, or liability arising under mandatory product liability law where such liability cannot legally be excluded or limited.
Mandatory consumer rights remain unaffected.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by applicable law.
The invalid or unenforceable provision will be treated in accordance with applicable statutory rules.
SECTION 20 – NO WAIVER
Failure to exercise a legal or contractual right in a particular instance does not automatically constitute a waiver of that right.
SECTION 21 – GOVERNING LAW AND CONSUMER PROTECTION
These Terms and contractual relationships arising through the Services are governed by applicable law.
Where the business operating BLAAU is established outside Germany, the law otherwise applicable to that business may apply subject to applicable conflict-of-law rules.
However, where you are a consumer habitually resident in Germany, nothing in these Terms deprives you of mandatory consumer protections that apply to you under German law or applicable European Union law.
Any mandatory rules regarding jurisdiction for consumer disputes remain unaffected.
SECTION 22 – CHANGES TO THESE TERMS
The current version of these Terms is available through the Services.
We may update these Terms where reasonably necessary, including due to changes in law, our Services, technical requirements, or business operations.
Changes will not retroactively alter existing contractual rights where this would not be permitted by applicable law.
Where required, we will provide appropriate notice of material changes.
SECTION 23 – ADDITIONAL POLICIES
The following policies may form part of or supplement these Terms where applicable:
Privacy Policy
Shipping Policy
Return & Refund Policy
Withdrawal Policy / Right of Withdrawal Information
Cookie Policy
Legal Notice (Impressum)
In the event of a conflict, mandatory applicable law takes precedence.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms may be sent to:
BLAAU
Website: blaau.com
Customer Service:
kundenservice@blaau.com
BLAAU is operated by:
KSS Global Solutions LLC
Additional legally required business and contact information is available in our Legal Notice (Impressum).