Widerrufsrecht
RETURN & REFUND POLICY
14-DAY RIGHT OF WITHDRAWAL
Consumers generally have the right to withdraw from a distance contract with BLAAU within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, please contact us at:
Your communication must clearly state your decision to withdraw from the contract. Whenever possible, please include your order number and the email address used to place the order.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
RETURNS
Please do not return any product to a business, fulfillment, or sender address without first contacting us.
After receiving your withdrawal or return request, we will provide you with the applicable return instructions and, where a physical return is required, the appropriate return address.
Where BLAAU agrees to cover the cost of an eligible return, we will provide the necessary instructions and, where applicable, a prepaid return shipping label.
We do not charge a restocking fee for approved eligible returns.
Restocking fee: 0%.
HEALTH AND HYGIENE PRODUCTS
Certain sealed goods may be exempt from the statutory right of withdrawal where they are not suitable for return due to health protection or hygiene reasons and the seal has been removed after delivery.
Therefore, if you intend to exercise your right of withdrawal, please do not open, break, or remove any hygiene or protective seal from the product.
This does not affect your statutory rights in relation to products that are defective, damaged, or incorrectly supplied.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at:
Whenever possible, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging, where applicable
We will review your request and inform you of the appropriate resolution.
Nothing in this section limits your statutory rights concerning defective or non-conforming goods.
REFUNDS
Once we receive and inspect an eligible return, or otherwise determine that a refund is due, we will notify you accordingly.
Refunds will generally be made using the same payment method used for the original transaction unless expressly agreed otherwise.
In the case of a valid statutory withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery option, in accordance with applicable law.
We are not required to reimburse additional delivery costs resulting from your choice of a delivery method that is more expensive than the least expensive standard delivery method offered by us.
Refunds will be processed within the period required by applicable law.
For sales of goods, where permitted by applicable law, we may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned the goods, whichever occurs first.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet entered processing or fulfillment, we will make reasonable efforts to cancel it.
Once an order has entered processing, fulfillment, or has been shipped, we may no longer be able to cancel or modify it.
This cancellation procedure does not limit or replace any statutory right of withdrawal you may have under applicable consumer law.
ORDER MODIFICATIONS
Please review your order details and shipping address carefully before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you. However, changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
EXCHANGES
We do not currently offer direct product exchanges.
If you require assistance with an item you received, please contact:
Our customer service team will review your request and advise you of the available options.
This does not affect any statutory consumer rights available to you.
PROMOTIONAL ITEMS AND FREE GIFTS
Complimentary products and promotional gifts provided as part of an offer may form part of the overall promotional transaction.
The treatment of promotional items following a withdrawal or refund will be determined in accordance with the terms of the applicable promotion and mandatory consumer law.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return where an exception permitted by applicable law applies.
This may include, in particular, sealed goods that are not suitable for return for reasons of health protection or hygiene where the seal has been removed after delivery.
This exclusion does not affect your statutory rights in relation to defective, damaged, incorrectly supplied, or otherwise non-conforming goods.
If you are unsure whether an item is eligible for return, please contact us before sending it back:
RETURN ADDRESS
Please do not send returns to the address shown on the parcel or to our principal business address unless our customer service team specifically instructs you to do so.
Approved returns must be sent only to the return location provided by BLAAU customer service.
To obtain return instructions, contact:
STATUTORY CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory consumer rights or remedies that cannot legally be excluded, restricted, or limited.
Where German or European Union consumer protection law provides rights beyond those described in this policy, those mandatory statutory rights remain unaffected.
CONTACT INFORMATION
BLAAU
Website: blaau.com
Customer Service:
kundenservice@blaau.com
Further information regarding the business operating BLAAU can be found in our Legal Notice (Impressum).