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SHIPPING POLICY
Last updated: September 26, 2026
This Shipping Policy explains how BLAAU, operated by KSS Global Solutions LLC, processes and delivers orders placed through blaau.com.
By placing an order through BLAAU, you acknowledge the shipping information and conditions described below.
Nothing in this Shipping Policy limits any mandatory consumer rights available under German or European Union law.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are generally Monday through Friday, excluding applicable public holidays.
Orders placed on weekends, public holidays, or during periods of unusually high order volume may begin processing on the next available business day.
Once an order has entered processing or fulfillment, we may be unable to modify the shipping address, change the contents of the order, or cancel the shipment.
If you need assistance with an order, please contact us as soon as possible at:
Your statutory consumer rights remain unaffected.
SHIPPING DESTINATIONS
BLAAU currently ships to eligible addresses within Germany.
Shipping availability is determined during checkout. If delivery is unavailable to a particular address or region, the applicable shipping option may not be available.
We reserve the right to restrict delivery to particular locations where shipping is unavailable, legally restricted, or not reasonably possible.
SHIPPING COSTS
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
BLAAU may occasionally offer free or discounted shipping as part of a promotional offer.
Any shipping promotion is subject to the conditions displayed in connection with the applicable offer.
The complete price and applicable delivery charges will be presented before you submit your order.
ESTIMATED DELIVERY TIMES
Orders are normally processed within 1–3 business days.
After processing and dispatch, the estimated delivery timeframe applicable to your order will be displayed during checkout or otherwise communicated to you where applicable.
Delivery estimates are provided in good faith and may vary depending on the destination, fulfillment location, carrier operations, public holidays, transportation disruptions, unusually high order volumes, or circumstances outside our reasonable control.
Where applicable law provides consumers with specific rights concerning delivery periods or delayed delivery, those rights remain unaffected.
ORDER TRACKING
Once your order has been dispatched and tracking information becomes available, you will normally receive a shipping confirmation email containing your tracking details.
Please allow some time after receiving your shipping confirmation for tracking information to appear in the carrier's system.
Tracking updates are provided by the applicable shipping carrier and may occasionally be delayed.
If your tracking information has not updated for an unusually long period, please contact:
Please include your order number.
MULTIPLE PACKAGES
In certain circumstances, products or promotional items included in the same order may be shipped separately.
You may therefore receive more than one package for a single order.
Separate packages may have different tracking numbers and may arrive on different dates.
You will not be charged additional shipping fees solely because BLAAU or its fulfillment partners choose to divide your order into multiple shipments.
SHIPPING DELAYS
We make reasonable efforts to process and deliver orders within the communicated timeframe.
However, delays may occur due to circumstances such as:
- Carrier disruptions
- Severe weather
- Transportation interruptions
- Public holidays
- Unusually high order volumes
- Incorrect or incomplete delivery information
- Operational disruptions affecting fulfillment or delivery providers
- Regulatory or other circumstances outside our reasonable control
If your shipment experiences an unusual delay, please contact:
We will review the available shipping information and assist you with the appropriate next steps.
Nothing in this section limits rights you may have under applicable German or European Union consumer law.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully review your:
- Full name
- Street name and house number
- Apartment or additional address information, where applicable
- Postal code
- City
- Country
If you notice an error after placing your order, please contact us immediately at:
We will make reasonable efforts to correct your information before fulfillment.
However, changes cannot be guaranteed once an order has entered processing or has been dispatched.
Where a shipment is returned because of incorrect or incomplete information supplied by the customer, additional delivery charges may apply to a requested reshipment where permitted by applicable law.
DELIVERED BUT NOT RECEIVED
If tracking indicates that your shipment has been delivered but you cannot locate it, please:
- Check your property and any designated safe delivery locations.
- Check with members of your household.
- Check with neighbors, reception staff, or building management where appropriate.
- Verify that the delivery address on your order is correct.
- Review any delivery information provided by the carrier.
If you still cannot locate your shipment, please contact:
Please provide your order number so we can investigate the available delivery information.
Your statutory rights regarding delivery remain unaffected.
LOST PACKAGES
If tracking information indicates that your shipment may have been lost in transit, please contact:
We may work with the applicable carrier or fulfillment provider to investigate the shipment.
Where a shipment is confirmed lost, we will provide an appropriate resolution in accordance with applicable law.
A temporary tracking delay does not necessarily mean that a shipment has been lost.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order after delivery.
If an item arrives damaged, please contact us as soon as possible at:
Whenever possible, include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Clear photographs of the shipping packaging
We will review the circumstances and provide the appropriate resolution.
For additional information regarding defective, damaged, or incorrectly supplied products, please review our Return & Refund Policy.
Your statutory warranty and consumer rights remain unaffected.
WRONG ITEM RECEIVED
If you receive an item different from the product you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, a clear photograph of the item received.
We will review the issue and provide appropriate instructions and a resolution in accordance with applicable law.
FAILED DELIVERY ATTEMPTS
Customers should monitor available tracking information and ensure that shipments can reasonably be delivered to the address provided.
If the carrier cannot complete delivery, it may attempt redelivery, leave the shipment at an authorized collection location, or return the shipment to the sender, depending on the carrier's procedures.
If a shipment is returned because delivery could not be completed for reasons attributable to incorrect customer-provided information or failure to collect the shipment, additional shipping charges may apply to a requested reshipment where permitted by applicable law.
RETURNED-TO-SENDER PACKAGES
A shipment may be returned to the sender for reasons including:
- Incorrect or incomplete address
- Undeliverable address
- Failure to collect a shipment
- Repeated unsuccessful delivery attempts
- Refusal of delivery
- Other carrier-related delivery issues
If your shipment is returned to the sender, please contact:
We will review the circumstances and inform you of the available options.
Where permitted by applicable law, additional delivery charges may apply if reshipment is requested and the original return resulted from incorrect customer-provided information or failure to receive or collect the shipment.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible:
We will make reasonable efforts to accommodate your request before fulfillment begins.
We cannot guarantee changes or cancellations once an order has entered processing or fulfillment.
Once an order has been dispatched, it generally cannot be canceled through the fulfillment process.
This does not affect any statutory right of withdrawal or other mandatory consumer rights available to you.
Please review our Return & Refund Policy and Withdrawal Policy for additional information.
PROMOTIONAL AND COMPLIMENTARY ITEMS
Orders may occasionally include complimentary physical products or promotional gifts.
Physical promotional items may be shipped together with or separately from the primary product.
If an order is subject to withdrawal or return, the treatment of promotional items will be determined in accordance with the applicable promotional conditions and mandatory consumer law.
PUBLIC HOLIDAYS AND HIGH-VOLUME PERIODS
Processing and delivery may take longer during public holidays, major promotional events, product launches, or periods of unusually high order volume.
Applicable German and fulfillment-location public holidays may affect processing or delivery schedules.
We will make reasonable efforts to process and deliver orders as efficiently as possible.
RISK DURING DELIVERY
Where BLAAU sells goods to consumers and arranges shipment, responsibility for risk during transportation will be determined in accordance with applicable consumer law.
Nothing in this Shipping Policy transfers transportation risk to a consumer earlier than permitted by applicable German or European Union law.
RETURNS
Shipping-related issues and product returns are separate processes.
Consumers may generally have a 14-day statutory right of withdrawal, subject to applicable requirements and statutory exceptions.
Certain sealed products that are not suitable for return for health protection or hygiene reasons may cease to be eligible for withdrawal after the seal has been removed, where the applicable statutory requirements are satisfied.
Please review our Return & Refund Policy and Withdrawal Policy before returning any product.
Do not send products to an address shown on a parcel, fulfillment location, or business address unless our customer service team has specifically instructed you to do so.
STATUTORY CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, or limit mandatory rights or remedies available to consumers under applicable German or European Union law.
Where mandatory law provides greater protection than this Shipping Policy, the mandatory legal provisions apply.
CONTACT US
For questions regarding shipping, delivery, or tracking, please contact:
BLAAU
Website: blaau.com
Customer Service:
kundenservice@blaau.com
Operated by:
KSS Global Solutions LLC
Further legally required business information is available in our Legal Notice (Impressum).
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.